Online Complaints Book

https://www.livroreclamacoes.pt/

Alternative Dispute Resolution

In the event of a dispute, consumers may refer the matter to one of the alternative consumer dispute resolution entities listed on the Consumer Portal, available at www.consumidor.pt

, or access the European Online Dispute Resolution platform at https://webgate.ec.europa.eu/odr

.

The current ADR entities are as follows:

CNIACC – National Centre for Information and Arbitration of Consumer Disputes

General jurisdiction

Email: cniacc@unl.pt

Website: http://www.arbitragemdeconsumo.org

Algarve Consumer Information, Mediation and Arbitration Centre

Geographical scope – contracts concluded in the Faro District

Email: apoio@consumidoronline.pt

Website: http://www.consumidoronline.pt/

Coimbra District Consumer Disputes Arbitration Centre

Geographical scope – contracts concluded in the municipalities of: Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua and Vila Nova de Poiares

Email: geral@centrodearbitragemdecoimbra.com

Website: http://www.centrodearbitragemdecoimbra.com

Lisbon Consumer Disputes Arbitration Centre

Geographical scope – contracts concluded in the Lisbon Metropolitan Area: Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira

Emails: juridico@centroarbitragemlisboa.pt

 / director@centroarbitragemlisboa.pt

Website: www.centroarbitragemlisboa.pt

Porto Consumer Information and Arbitration Centre

Geographical scope – contracts concluded in the Porto Metropolitan Area: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia

Email: cicap@mail.telepac.pt

Website: www.cicap.pt

Vale do Ave Consumer Disputes Arbitration Centre / Arbitral Tribunal

Geographical scope – contracts concluded in the municipalities of: Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela and Vieira do Minho

Email: triave@gmail.com

Website: www.triave.pt

CIAB – Consumer Information and Arbitration Centre

Geographical scope – Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa de Lanhoso, Terras de Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho and Vila Verde

Email: geral@ciab.pt

Website: www.ciab.pt

Madeira Consumer Disputes Arbitration Centre

Email: centroarbitragem.sras@gov-madeira.pt

Website: www.srrh.gov-madeira.pt